What our clients think of our service is vitally important to us; here are some excerpts from feedback received after completion of some recent projects for the oil and gas sector.
Thun Tankers consider our ships' port calls as direct meetings with our customers. Therefore, it is of utmost importance to us to work directly with an agent with a broad regional network and with local presence in the ports we call. In Hamilton Shipping, we see a close business partner that meets these criteria.
Chief Commercial Officer, Thun Tankers
Hamilton Shipping has always been our preferred agent handling our two biggest contracts into Ireland. We always get top quality service. The entire staff is very customer focused and not least a pleasure to work with. Also, the warmest recommendation from the crew on board our vessels.
Operations Manager, Brostrom Tankers
Hamilton Shipping is the most experienced agent in Ireland due to the fact their local offices are closely linked to the authorities and terminals whereby they can provide the best service on a local and national level. This is the added value of service that we appreciate as a ship owner, whereby the port operations are being executed in a most efficient way, due to proper Planning and Communication.
Operations Manager, Stolt Tankers
Hamilton is the only real choice for us in Ireland. Their friendly and competent service has been a staple of our almost 20 years of business with them.
Over a number of years Hamilton Shipping look after our ships in Ireland, predominantly calling at Drogheda and Cork. We value the friendly relationship we have and appreciate the excellent services being provided.
Charterer, Chemgas Shipping
Hamilton Shipping has been a part of our Irish business for a long time for several very good reasons; impeccable service, outstanding relationships and their willingness to always go above and beyond to assist their customers. We look forward to a continued relationship for many years to come with Hamilton Shipping and their great staff.
Senior Director, Topaz Energy/Circle K
Hamilton Shipping have provided shipping agency services for Irish Bitumen Storage Ltd for many years at both Dublin and Belfast ports. We have always found them to be extremely professional, efficient and reliable. We would not hesitate in recommending them to prospective users.
NuStar have been associated with Hamilton Shipping for over 40 years. During this time, Hamiltons have consistently delivered an extremely high level of service and expertise. Hamilton’s level of communication is excellent, and have personnel who are dedicated and willing to provide detailed and up to date information, which is relayed in a very timely manner.
We have a great working and personal relationship with Hamiltons and look forward to many more years in working together.
As a company we have a long standing working relationship with Hamilton Shipping. Personally, it’s a pleasure to work with an agency who constantly deliver a very reliable service. With each tanker nomination, I depend on good communication, along with a flexible and personal approach. It’s reassuring to know that everything will be taken care of with minimal fuss.
I have worked with the Hamilton Shipping team for many years, both in my previous role in BP Oil UK Limited, and also in my current role. I have found their attention to detail, the level of communication they provide and their complete professionalism second to none. Their excellent customer service, combined with a warmth and friendliness makes them a first rate company to deal with.
Puma Energy Belfast Limited
Since we have been using Hamilton Shipping as agents for our ever increasing business into Ireland (North and Eire) I can confirm that Hamiltons have, to date, acted in line with Greenergy expectations. We have absolutely no concerns regarding the performance of Hamilton Shipping and are happy to continue using their services in Ireland.
Senior Operator, Greenergy
Hamilton shipping have been a key partner to our business both north and south of the island of Ireland for many years. Their service is reliable, accurate and professional. Their staff are a pleasure to deal with and we look forward to a continued relationship with them for many years to come.
Shipping Manager, Flogas Ireland Limited
Top Oil has been a long term client of Hamilton Shipping. Throughout this time, Hamilton Shipping have provided us with an excellent level of service that is 'second to none'. Their staff are extremely professional, knowledgeable and efficient and are held in high regard within Top Oil. In this fast moving 24/7 industry, information regarding vessel movement/performance is always provided to us accurately and in a prompt and useable manner.
Hamilton Shipping really is the best example of customer service and I would highly recommend them to anyone considering engaging them.
Projects and NORA Contract Manager, Tedcastle Oil Products Limited